Holiday Inn Express DFW/Grapevine
Submit Resumes to: Susan Williams at [email protected] or online at
www.careers-newcrestimage.icims.com

Job Title: Maintenance Engineer
Date Created: 7/8/15
Supervisor Title: Ops Manager

Essential Functions:
* Respond and attend to Guest repair requests
* Fix minor plumbing problems using appropriate techniques
* Communicate with Guests as necessary to resolve maintenance issues
* Report any serious maintenance problems, unusual findings, or safety hazards immediately to the Manager
* Locate, identify, and operate all shut off valves for equipment
* Use the lockout/tagout system before performing any maintenance work
* Ensure that all flammable materials are stored in OSHA and EPA approved containment devices
* Comply with QA standards and requirements
* Report to work for scheduled shifts, on time, in uniform, and at all times comply with company polices and procedures
* Report work-related accidents, or other injuries, immediately upon occurrence to the Manager
* Follow Company and Department safety and security policies and procedures to ensure, safe, and secure environment
* Follow hazardous material management program procedures for handling and disposal of chemicals, fertilizer, pesticides, blood borne pathogens, etc. including using Material Safety Data Sheets (MSDS)
* Use proper equipment, wear appropriate personal protective clothing, and employ proper lifting procedures as necessary to avoid injury
* Follow policies and procedures for the safe operation and storage of tools, equipment, and machines
* Protect the privacy and security of Guests and Coworkers
* Maintain confidentiality of proprietary materials and information
* Welcome and acknowledge each and every Guest with a smile, eye contact, and a friendly, verbal greeting, using the Guest’s name when possible
* Provide assistance to individuals with disabilities, including assisting visually, hearing, or physically impaired individuals within guidelines (i.e., escorting them when requested, using words to explain actions, writing directions on paper, moving objects out of the way, or offering access to Braille or TDD phones)

Requirements:
* High School Diploma or GED
* 2 years of related work experience
Desired Requirements:
* Technical training in HVAC/R, electrical and plumbing

 

Job Title: Night Auditor
Date Created: 7/8/15
Supervisor Title: Front Office Manager

Essential Functions:
* Report to work when scheduled, on time, in proper and clean uniform, including name tag. Personal appearance and grooming must conform with standard
* Handle all duties according to hotel policies and procedures
* Be knowledgeable about daily hotel operations, check log books and bulletin boards and be up to date with all changes, new procedures and events
* Get a daily briefing about extraordinary events to effectively deal with all foreseen situations
*  Have knowledge about room rates, packages, discounts and promotions and know how to handle each
* Have knowledge about guest rooms, locations, amenities, features and all other services offered by the hotel
* Follow all cash handling and banking procedures to check out all customers efficiently
* Operate property management software to complete all tasks, including taking same-day reservations
* Perform guest registration and room assignment and accommodate special requests of all guests
* Be knowledgeable about brand Rewards and other frequent traveler programs
* Answer the phones according to the standards of proper etiquette and as quickly as possible, within 3 rings
* Handle mail and messages properly and on a confidential basis
* Ensure the cleanliness of the front desk and back office area at all times. Utilize spare time for cleaning. Keep computer equipment clean at all times
*  Assist all guests with problems and questions as required. Ensure that all guest problems are resolved to their satisfaction
*  Carefully study emergency procedures and know how to act on them
* Use your systems passwords with discretion; log off the terminal when leaving the area.  Do not at any time share your password with others or use another Associate’s passwords to log on to any system
* Have knowledge about the city, the local area and attractions to provide the guests with all requested information
* Ensure proper credit when checking out guests and provide the guests with a $0 balance invoice
* Bank out at the end of the shift by following the blind drop procedures strictly
* It is mandatory to keep cash banks locked so the cash is secured
* Report any unusual occurrences or requests to the manager
* At all times strive to represent the Company and hotel brand in the most professional manner
* Be disciplined at all times, stand alert and tall at the front desk, greet guests immediately and offer assistance before the Guest needs to ask. Focus your total attention to the customers
* Be familiar with the AM, PM and overnight daily checklists to ensure smooth daily operations, and cross train in other department areas as needed
* Exhibit a friendly, helpful and courteous manner when dealing with guests and fellow employees
* Process all payment types such as room charges, cash, checks, debit, or credit
* Process adjustment vouchers, paid-outs, correction vouchers, and miscellaneous charges
*  Print contingency lists to have a record of all guests in case of emergency
* Complete Room Rate Variance report
* Process guest requests for wake up calls, screening calls, do not disturb, call forwarding, conference calls, and TDD relay calls

Requirements:
* High School Diploma or GED