Job Board

JOB TITLE: ASSISTANT GENERAL MANAGER – HAMPTON INN & SUITES TROPHY CLUB

JOB SUMMARY:
The Assistant General Manager’s primary responsibility is to develop, train, and motivate employees to provide the optimum guest experience possible while ensuring that the property operates according to Kriya Hotels and franchise standards.

DUTIES AND RESPONSIBILITIES:
Human Resources
1. Recruit, train, schedule and motivate staff
2. Evaluate and document employee performance; reward, promote and discipline per Kriya guidelines
3. Respect employee confidentiality. Demonstrate equality and compliance of all employment laws without exception.
Responsible and accountable for selection of quality employee development, security and safety. Understand that the
employee is the most valuable company asset.
4. Employee Relations – Work with and counsel department heads and employees daily. Establish programs to improve
employee morale and motivation. Delegate responsibilities to best utilize all personnel.

Accounting & Controls
1. Review daily, property operating statistics including night audits for accuracy
2. Ensure proper cash controls and other internal controls in order to protect company assets
3. Responsible for diligent and timely collection of direct bill accounts.
4. Analyze operations and share comments and suggestions for improvement
5. Reports – Prepare all reports on a timely basis. Analyze and state strategies to improve
Sales & Marketing – Assist the sales department in prospecting, internet research, capturing sales leads, reservations, group
bookings, etc.

General
1. Perform all duties and responsibilities in a timely and efficient manner; project a positive and professional image
2. Implement all Kriya rules, policies, and procedures
3. Flexible Schedule – on call and must be able to work weekends
4. Promptly investigate guest complaints; respond to guest comments and surveys per policy and procedure
5. Involvement with hotel social media and other online presence

QUALIFICATION STANDARDS:
1. Education – Degree in accounting, business administration, and/or hotel administration preferred. Equivalent
hospitality experience accepted.
2. Experience – Prior hotel experience required
3. Working knowledge of all hotel departments including, but not limited to, standard accounting procedures, guest and
employee relations, housekeeping, and security/safety
4. Stress – Ability to cope with stress, always showing self-control
5. Multi-Tasking – Ability to work well on multiple tasks at the same time
6. Friendly & Cheerful – Ability to be friendly and cheerful; interact easily with strangers
7. Oral Comprehension – Ability to listen to and understand information and ideas presented
8. Employee Relations – Ability to maintain high employee morale and a well trained, highly qualified staff
9. Organization – Strong organizational skills and strong detail orientation
10. Articulate – Ability to communicate well (confidently, accurately, and in a friendly manner)
11. Responsibility – Honest and dependable; able to work without supervision
12. Leadership ability absolutely necessary
SUPERVISOR: General Manager

To Apply Contact:
Michelle Grissman
General Manager
Hampton Inn & Suites Trophy Club
525 Plaza Drive
Trophy Club, TX 76262
Ph: 682-831-1572
Fax: 817-887-0843
mgrissman@kriyahotels.com

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Holiday Inn Arlington Open Positions:
Front Office Manager
Drivers
Servers
Bartenders
Banquet Captain
Room Attendants
Cook
To Apply Contact:
Gretta Peasley, General Manager
1311 Wet N’ Wild Way
Arlington, TX  76011
817-460-2500
greta.peasley@hhmlp.com

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JOB TITLE:  Chief Engineer at the TownePlace Suites Southwest Fort Worth FLSA STATUS: Exempt
DATE CREATED:  February 2014 SUPERVISOR TITLE: Owner/General Manager

BASIC PURPOSE: Ensure the effective and efficient operation of the hotel’s physical assets and grounds by implementing a routine preventative maintenance program, carrying out needed repairs in a timely and cost-effective manner, and managing assigned staff effectively.

ESSENTIAL FUNCTIONS:

  • Effectively manage department employees; hire, train, develop, empower, coach and counsel, and motivate employees; conduct performance reviews; resolve problems; take disciplinary action; and recommend termination of employment, as necessary; develop weekly staffing schedules to optimize staff productivity.
  • Develop, implement, and manage a maintenance program and negotiate maintenance contracts for the hotel, in compliance with Company/brand standards and Federal/State codes and regulations to ensure the safety, convenience and satisfaction of all guests, managers, and employees.
  • Implement Emergency Programs; ensure related equipment is maintained; conduct inspections & drills; train employees on emergency procedures; maintain accurate records to ensure a safe environment which protects the assets, guests, and employees.
  • Develop, implement and manage an energy conservation program for the hotel to minimize expense
  • Coordinate renovation bidding, define the cost and scope of the project, and oversee the general contractor and subcontractors to ensure quality work is performed for minimal cost.
  • Order supplies and equipment for the department, as needed; maintain cost-effective inventory levels.
  • Contribute to the development of the department’s annual budget, including the identification of needed and potential capital expenditures; monitor actual results to meet/exceed goals.
  • Implement Company or Brand programs in accordance with established procedures and comply with all related Federal/State laws and regulations to ensure a high level of quality and customer satisfaction.
  • Resolve guest complaints as appropriate to maintain a high level of customer satisfaction and quality.
  • Complete special projects and participate in task forces/committees, as assigned.

REQUIREMENTS :

  • Advanced knowledge of building management/engineering.
  • Advanced mechanical competencies.
  • Solid supervisory/management skills, especially in areas of recruitment, coaching, and counseling.
  • Good written and verbal communication skills, as well as conflict resolution skills.
  • Solid negotiating skills.
  • At least entry level computer skills.
  • At least 2 years of post high school education/training.
  • 5+ years experience in hotel engineering; at least 2 years supervisory experience
  • HVAC Certification.
  • Ability to frequently lift/push/pull/carry 25+ lbs.
  • Ability to frequently kneel or bend.
  • Ability to climb stairs and ladders.
  • 40 to 50 hours per week, over a 5-day period
  • 95% inside; 5% outside
  • Use of water treatments, cleaning, degreasers, coil cleaners, paint thinners, gasoline.

To Apply please send resume to Angie Schade at aschade@moodynational.com.

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JOB TITLE:  Engineer at the TownePlace Suites Southwest Fort Worth FLSA STATUS: Non-Exempt
DATE CREATED:  February 2014 SUPERVISOR TITLE: Chief Engineer

BASIC PURPOSE: Support the effective and efficient operation of the hotel by maintaining and repairing the hotel’s physical assets.

ESSENTIAL FUNCTIONS:

  • Perform preventive maintenance and necessary repairs on equipment, including kitchen, laundry, boiler, plumbing, pool, HVAC, electrical, and guest rooms; replace wall board, paint.
  • Complete maintenance work orders, take equipment and meter readings, and maintain log to notify next shit, in accordance with hotel policies and procedures.
  • Address guest requests/complaints in a courteous, efficient, safe manner.
  • Clean and maintain department equipment and work areas.
  • Inspect the hotel property in accordance with assigned schedule to ensure everything is in working order.
  • Report inventory usages and shortfalls to department management.
  • Respond to emergency situations including fire alarms, bomb threats, disasters, and power failures; notify the appropriate authorities in accordance with established procedures.
  • Proactively identify safety hazards and report these to department management.
  • Resolve elevator breakdowns in accordance with established procedures.
  • Assist with maintenance of parking lot and snow removal as needed and other duties as assigned.

REQUIREMENTS :

  • Working knowledge required to maintain and repair HVAC, electrical, plumbing equipment and perform carpentry, repair work, construction and renovation work.
  • Ability to communicate effectively with guests and management.
  • Ability to read and understand written operating instructions and work order requirements.
  • Ability to operate all department equipment safely.
  • High school diploma or equivalent trade school; special courses in building maintenance and construction.
  • 1+ years experience in building maintenance or related industry; hospitality industry experience preferred.
  • HVAC Certification preferred; Electrical License preferred
  • Ability to frequently lift/push/pull/carry at least 25 lbs.
  • Ability to frequently bend/kneel and to climb stairs and ladders.
  • Scheduled days and times may vary based on need; on-call status as scheduled.
  • 90% inside; 10% outside.
  • Use of paint, pool chemicals, oil, pesticides, and other chemical products.

To Apply please send resume to Angie Schade at aschade@moodynational.com.

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JOB TITLE:  Inspector at the TownePlace Suites Southwest Fort Worth FLSA STATUS: Non-Exempt
DATE CREATED:  February 2014 SUPERVISOR TITLE: Executive Housekeeper

BASIC PURPOSE: Contribute toward high levels of guest satisfaction by inspecting guest rooms to ensure Room Attendants achieve or exceed the Company’s and Hotel Brand’s standards regarding the cleanliness and safety of guest rooms and by providing professional, courteous, and prompt responses to guest inquiries and concerns.

ESSENTIAL FUNCTIONS:

  • Inspect all assigned guest rooms including special clean items and equipment daily to ensure quality service.
  • Train and monitor Room Attendants on their daily responsibilities to ensure house rules, safety rules, security procedures and housekeeping procedures and standards are achieved.
  • Respond to guest inquiries in a courteous manner; professionally resolve issues, promptly report lost/missing guest possessions.
  • Update management on the progress and status of each area of responsibility; complete required forms and reports; notify laundry of linen requirements for early check out rooms.
  • Promptly report any unsafe, broken, or missing furnishings, equipment, or fixtures to management.
  • Assist with cleaning of rooms during peak periods or in the absence of regular Room Attendants.
  • Other duties as assigned.

REQUIREMENTS :

  • Sound working familiarity with safety and security procedures and guidelines.
  • Ability to read and understand written instructions.
  • Ability to speak and understand English.
  • Good interpersonal skills.
  • Basic supervisory skills.
  • No formal education requirements.
  • 1+ years experience in comparable position preferred.
  • Good eyesight (corrective lenses o.k.)
  • Must be able to lift 20lbs and carry up to 15lbs.
  • Must be able to constantly push/pull; bend/kneel; stand; climb stairs.
  • Scheduled days and hours may vary based on need.
  • More than 98% of work performed indoors.
  • Frequent use of commercial and household chemical cleaners.

To Apply please send resume to Angie Schade at aschade@moodynational.com

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JOB TITLE:  Housekeeping Supervisor at the TownePlace Suites Southwest Fort Worth FLSA STATUS: Non-Exempt
DATE CREATED:  February 2014 SUPERVISOR TITLE: Executive Housekeeper

BASIC PURPOSE: Oversee staff to ensure effective operations within the Rooms Department and promote guest satisfaction, a safe environment, and cost effectiveness.

ESSENTIAL FUNCTIONS:

  • Supervise the housekeeping staff; provide open communications, training, coaching, counseling, and performance feedback to ensure maximum efficiency.
  • Supervise and inspect the cleaning of the guest rooms, public areas, and back office areas to ensure quality service and compliance with policies and procedures.
  • Assign work schedules and issue other work assignments.
  • Issue supplies and equipment for the department, as needed; maintain cost efficiencies.
  • Resolve guest complaints as appropriate to maintain a high level of customer satisfaction and quality.
  • Implement emergency procedures and training to ensure appropriate protection for hotel guests, staff, and Company assets.
  • Assist with the cleaning of room during peak periods or in the event the hotel is short-staffed
  • May assume the responsibilities of the Executive Housekeeper in his/her absence.
  • Complete special projects and participate in task forces/committees, as assigned.

REQUIREMENTS :

  • Solid working knowledge of the practices within the Rooms discipline of the Hospitality profession.
  • Basic supervisory skills, especially in areas of scheduling, coaching, and counseling.
  • Good written and verbal communication skills, as well as conflict resolution skills.
  • Good interpersonal skills.
  • High School Diploma or equivalent preferred.
  • At least 2 years experience in the Housekeeping field; 1+ year of supervisory experience preferred.
  • Ability to lift up to 20lbs and carry 15lbs.
  • Good eyesight (corrective lenses o.k.)
  • Must be able to constantly push/pull; bend/kneel; stand; climb stairs
  • Scheduled for 8 hour shifts; days and hours may vary based on need; overtime may be required.
  • Use of commercial and household chemical cleaners.
  • 98% of work performed indoors.

To Apply please send resume to Angie Schade at aschade@moodynational.com

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JOB TITLE: Social Catering Manager at the Sheraton Hotel Arlington FLSA STATUS: Non-Exempt 
DEPARTMENT: Catering  DATE CREATED: February 2014
SUPERVISOR TITLE: Director of Catering

BASIC PURPOSE: 

 

ESSENTIAL FUNCTIONS:

SUPPORTIVE FUNCTIONS: 

Please apply online via jobs.interstatehotels.com

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JOB TITLE:  Guest Services Manager HOTEL: Hyatt Place Fort Worth/Historic Stockyards DATE CREATED:  December 2013  SUPERVISOR TITLE: Owner/General Manager, Director of Sales

BASIC PURPOSE:

Responsible for the daily operations of the front office, supervision and control of the front desk, and completion of all administrative tasks. Responsible for daily operations including but not limited to: Interview, train, and maintain proper employee work guidelines; operate inside budget guidelines; maintains cost control specifications on a daily basis; provides professional leadership, a positive attitude, and maintains a high level of customer service satisfaction and daily training to all front desk associates. Performs other duties as assigned by Senior Management Team.

Essential Functions:

  • Interview, select, and train employees.
  • Coach employees in proper job performance techniques and procedures.
  • Verify that all front desk staff follows all company policies and procedures. Plan employee’s work and determine the technique used to complete their work.
  • Supervise, control, and maintain records and documentation on employee productivity.
  • Monitor and direct the work of employee’s hours of work and assist in setting/adjusting their rates of pay.
  • Places supply orders within the budgetary guideline as directed by the General Manager.
  • Appropriately appraise employee’s productivity and efficiency to recommend them for promotions.
  • Responsible for maintaining records of credit card reconciliations, bank logs and deposits, and cash handling procedures.
  • Assist General Manager in recruiting and hiring new employees.
  • Handle front desk employee complaints and grievances and follow company policy in disciplinary action when necessary.
  • Maintain appropriate workloads among employees equally.
  • Maintain a safe environment for the employees and property of the Oldham Goodwin Group LLC.
  • Make recommendations on the hiring, firing, advancement, promotion or other employee status change to the General Manager.
  • Monitor and implement legal compliance regarding to labor laws, company policy, and state and federal food safety laws.
  • Manages staffing levels throughout shift designated by budget guidelines and direction from General Manager and senior management team.
  • Oversee front desk labor and supply cost to budgetary requirements.
  • Performs additional responsibilities, although not detailed, as requested by the General Manager at any time.
    Qualifications: 
  • College or extensive customer service experience required.
  • 1 yr. previous supervisory experience.
  • Commitment to quality customer service
  • Basic math skills.
  • Knowledge of basic training techniques.
  • Have a thorough knowledge of emergency procedures and ensure staff responds appropriately in the event of an emergency. Assist Emergency Response Team as necessary.
  • Responsible and accountable for issued bank. Report all cash over/shorts to AGM/GM.
  • A minimum of 5 years work experience in a customer service position with 1 of those years in a supervisory position.

 Skills/Aptitude

  • Professional communication skills, oral and written.
  • Actively supervises, motivates, and assists with disciplining employees.
  • Assists with hiring and training of all new employees.
  • Ability to work in a high-energy and demand environment.
  • Organization and leadership skills.
  • Demonstrates strong leadership skills and is a team player.
  • Works well under pressure.
  • Can effectively solve problems.
  • Able to take direction.
  • A minimum of 1 year working in customer service management.

Please submit your resume to Justin.bell@oldhamgoodwin.com if you are interested.

JOB TITLE:  Gallery Host HOTEL: Hyatt Place Fort Worth/Historic Stockyards DATE CREATED:  December 2013  SUPERVISOR TITLE: Owner/General Manager, Assistant General Manager, Director of Sales

BASIC PURPOSE:

The Gallery Host creates the Hyatt Place experience for our guests by offering guests a larger than home experience with welcoming, helpful and exceptional service, while maintaining a clean, comfortable and inviting environment. Each Gallery Host is trained to meet the standards the Hyatt Place represents, both in appearance and in practice.

Responsibilities and job functions include but are not limited to the following:

  • Act with integrity, honesty and knowledge that promote the culture, values and philosophy of Hyatt Place. Displays dignity and respect of others at all times.
  • Assist guest with check in and check out processes (verifying registration, address and credit information, balancing bank, posting charges). Go above and beyond to provide assistance, i.e. assist with luggage, coffee, directions, wake up calls, future reservations, etc.
  • Provide information to guest and visitor inquiries; coordinates all guest requests for special arrangement of services, courteously and efficiently informs guests of hotel services, features and room amenities.
  • Answer hotel telephones courteously and efficiently following Hyatt Place standards.
  • Prepare, set up, stock, take down, clean and provide quality beverages and food products consistently for all guests by adhering to all recipe and presentation standards. Be familiar and knowledgeable with the operation of the POS system.
  • Assist guests with food orders and serves food and beverage items to guests in a friendly, professional and timely manner. Uses suggestive selling techniques. Maintains a clean, organized environment for guests by clearing tables during service.
  • Follow Hyatt Place operational policies and procedures, including those for cash and credit card handling, safety and security and all other policies, procedures and standards to ensure we can consistently exceed the guests? expectations.
  • Customer service experience is required, preferably in a hotel or related field
  • Must have ability to work weekends
  • Requires strong command of the English language to include speaking, reading and writing
  • Ability to learn quickly and work in fast paced position with constant guest interaction
  • Must be able to multi-task
  • Must possess basic computer skills, i.e. Word, Excel, etc.

Please submit your resume to Justin.bell@oldhamgoodwin.com if you are interested.

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JOB TITLE: Housekeeping Supervisor at The Fort Worth Club FLSA STATUS: N/A

DEPARTMENT: Housekeeping DATE CREATED: September 2013
SUPERVISOR TITLE: General Manager­­­­­­­­­­­­­­­­­­­­.

BASIC PURPOSE: Founded in 1885, the Fort Worth Club is celebrating 128 years of great traditions in its 12-story, twin tower historical building. Supported by over 2000 members, the Club occupies 100,000 sq. ft., including the 11th and 12th floors, where the majority of food services are offered. Building tenants include prominent businesses and organizations, including the Fort Worth Mayor’s Office, Downtown Fort Worth, Inc., and the Fort Worth Chamber of Commerce. Due to its prime location, business status and social interests, the Club is Fort Worth’s destination of choice for private dining, meetings, weddings and society events. Additionally, Fort Worth is one of the nations fastest growing communities amongst cities of 500,000 plus.
Manage the cleanliness and appearance of the 21 Inn room’s, assist with maintaining 8th floor employee cafeteria when needed, 8th floor employee restrooms, & Laundry room. Inspect the Inn rooms on a daily basis to maintain tone & quality of cleanliness. Pass along any problems or situations that we need Engineering assistance to take care. Responsible for maintaining Banquet linen inventory, & Inn Room linen & amenities inventory. Maintain proper 1.5 par levels of cleaning supplies & amenities for the Inn rooms. Communicate with front desk staff for any special daily requests.

REQUIREMENTS —

  • Able to work weekends & holidays
  • High school diploma or GED
  • Good communication skills/ bi-lingual preferred
  • Organizational skills
  • Ability to supervise staff
  • One to two years in hospitality industry or previous hotel experience, extensive knowledge of housekeeping and cleaning techniques
  • Knowledge of chemicals & cleaning equipment (i.e. laundry operations and equipment)
  • Rotating days off & able to work overtime if needed & approved by management
  • Able to lift 5 to 25 lbs

 

To Apply please send resume to rgray@fortworthclub.com or apply online via www.monster.com

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