Reservations Agent

The Hilton DFW Lakes has an opening for a reservations agent.

The Reservations Agent is responsible for providing prompt, courteous and efficient handling of all requests for guestroom reservations, changes, building groups and packages, group billing, and cancellations.  The reservations agent will work closely with the Revenue Manager, sales and conference planning to determine space availability, control space and ensure utilization of available guestrooms. Reservation agents assist the Front Office with pre-registration of V.I.P.’s and local preferred accounts. Additional duties may include preparing the list of expected arrivals for the front office, and assist in pre-registration activities when appropriate.

The ideal candidate will have at least two (2) years of experience as a hotel/resort reservationist, front desk agent, or equivalent work experience in a full service hotel.
Exceptional Customer Service skills and communication skills are essential for this position
Requires excellent time-management skills, and the ability to multi-task several systems at once in a fast-paced environment
Detail-oriented, energetic and self-motivated,
Requires knowledge of hotel reservations systems, GRO, ONQ  R&I, Passkey, MS Outlook, Excel. Wages will be commensurate with experience.

Only applicants who meet the requirement of 2 year of hotels front office or reservations background, and have knowledge of hotel reservations systems listed will be considered for an interview.

We offer an excellent benefits package including:

Medical, vision, dental, and prescription coverage

Free meals. parking and uniforms

Outstanding hotel stay benefits

Matching 401 K plan

Vacation and holiday pay