Job Title: Assistant General Manager
Reports to: General Manager
Pay Rate Type: Salaried
Send Resumes to: Viridiana Ramirez at [email protected]
Job Purpose
Plan and manage assigned operations of the hotel to achieve customer (guests, employees, corporate and owners) satisfaction and quality service while meeting/exceeding financial goals.
Duties and Responsibilities Essential
1. Effectively manage the staff of multiple hotel departments; hire, train, develop, empower, coach, and counsel, conduct performance and salary reviews, resolve problems, provide open communications, discipline and recommend termination of employment as appropriate.
2. Implement company/brand programs, develop and manage property programs and manage the operations of assigned functions in a manner consistent with the requirements of the management contract, the franchise agreement, federal/state laws and regulations, and the policies/procedures of the company.
3. Develop, recommend, implement and manage the hotel’s annual and long-term operation, sales and marketing, capital, revenue, expense and profit goals to meet/exceed owner and corporate management expectations.
4. Resolve customer complaints as appropriate to maintain a high level of customer satisfaction and quality; anticipate potential problems by reviewing and monitoring complaints, operational issues, business flow and associate performance to maintain a high level of customer satisfaction.
5. Implement emergency procedures to ensure appropriate protection for hotel guests, staff and company assets; develop and deliver related training.
6. May collect outstanding Accounts Receivables and resolve Accounts Payable issues with vendors.
7. Maintain and update personnel and payroll records in compliance with Company policies and procedures; monitor and direct effective employee orientation and training activities.
8. Monitor employees to ensure compliance with safety policies and procedures; provide employees with related equipment and clothing items in accordance with Company policy.
9. Prepare and submit all reports to the General Manager and Corporate management as requested and according to scheduled due dates.
10. Assume responsibilities of any line level employee, as needed.
11. May assume the responsibilities of the General Manager in his/her absence.
12. Perform special projects and other responsibilities as assigned.
Knowledge and Skills Requirements
Advanced knowledge of the hospitality field and all policies and procedures related to hotel operations.
Strong interpersonal, customer service, and organizational skills.
Good management/supervisory skills.
Ability to study, analyze, and interpret complex activities or information to identify and resolve problems.
Ability to make decisions with only general policies and procedures available for guidance.
Excellent verbal and written communication skills and ability to interface effectively with all levels of employees and management,
guests, owners, and investors.
Intermediate proficiency with all hotel-related systems and software.
Intermediate proficiency with MS Office products, including Word, Excel, and Outlook.
Ability to read, write, and speak effectively in English.
Experience and Education Requirements
Undergraduate degree in hospitality, business, or related field.
3+ years experience as Manager of one or more hotel departments with the Company or other hospitality company.
Physical Requirements
Ability to carry on a 2-way conversation.
Ability to lift up to 25 lbs.
Ability to stand for long periods of time, climb stairs and conduct walk-through of hotel.
Work Conditions/Hours
50+ hours per week.
95% indoors
