Hyatt Place Fort Worth Stockyards Job Posting as of 5/10/16
To submit a resume, please contact Justin Bell at 817-626-6000 or [email protected]

Sales & Banquet Coordinator

Position Overview:
The Sales & Banquet Coordinator will provide clerical and administrative support for the Sales department, including computer input, filing, printing reports and departmental records/logs. This person will serve as a primary liaison to guests and clients, through frequent communication with hotels and clients regarding pending leads including client feedback on proposals, status-updates on client decisions and logistical assistance. The coordinator must maintain knowledge of all hotel services/features, hours of operation, hotel and departmental policies and procedures and use of all office equipment, computer and manual systems. This person also assists in the execution of the food and beverage department, catering services, and kitchen.

Responsibilities/Duties:

  • Ensures the proper set-up and preparation of all banquets and meetings.
  • Acts as the main point of contact for all banquet events and group arrivals to ensure proper execution and guest satisfaction.
  • Coordination of contracted business forms between Sales Department and clients. Including but not limited to; Group Contracts, BEO’s, Banquet Checks, and Billing Forms.
  • Input of sales data into Delphi for reporting purposes.
  • Coordinates with sales and housekeeping to ensure the appropriate amount of manpower is available during turnovers.
  • Observes daily organization of all sales related collateral, making recommendations for corrections and improvements as necessary.
  • Attends all major functions to secure groups special requests during events and act as the hotels level of contact for groups.
  • Greets group contacts upon arrival and prepares any welcome letters or gifts as needed.
  • Prepares and passes along all group and event information to all departments.
  • Maintains group and meeting files and executes billing procedures.
  • Works with contracted caterer to ensure all food and plating is presented to the hotels standards.
  • Ensures compliance with all regulatory standards.
  • Performs other duties as assigned.

Qualifications:

  • At least one year of previous administrative, hotel front desk, sales and events, or customer service experience.
  • Strong written and verbal communications skills.
  • Ability to communicate effectively and professionally with guests and other Team Members both in person and on the telephone.
  • Strong follow-up skills required.
  • Strong computer skills, including Microsoft Office applications.
  • Must be a strong team player with a hands-on attitude.
  • Excellent time-management and organization skills required.
  • Must be 100% guest oriented and focused on guest satisfaction.