Admiral Hotel Arlington, TX
Front Desk Clerk
Date Created: 7/13/15
Essential Functions:
- Provides courteous guest service by responding promptly and efficiently to inquires, requests and complaints, and by accurately processing guest mail and messages.
- Coordinates the delivery of guest services by other hotel departments and outside businesses.
- Processes all incoming and outgoing reservation and cancellation requests in a timely manner by mail, telephone, in person and via the applicable franchise system.
- Assists guests upon arrival and handles check-in procedure swiftly and accurately.
- Maximizes room revenue and occupancy levels through suggestive selling.
- Applies knowledge of marketing programs applicable to the hotel, local area and all hotel functions and outlets, and properly presents the programs to guests.
- Handles departmental accounting of monies, receipts, guest accounts and other forms of credit. Operated the department’s cash register.
- Maintains information and communication sources such as room rack, telephone information rack, log book and applicable franchise directories.
- Operates PBX (switchboard) equipment to handle incoming calls, outgoing calls, wake up calls and the paging of guests.
- Operates the applicable franchise terminal and performs designated maintenance tasks. Monitors in-house computer accuracy to ensure maximum occupancy.
- Examines the day’s reservations for correct date, type of room reserved, and special requests.
- Executes reservations using signal blocking cards and files reservation cards alphabetically.
- Complies with the hotel’s security and emergency procedures.
- Complies with all corporate office and applicable franchise policies and procedures.
- Maintains order and cleanliness of the front desk area.
- Provides assistance to other employees to contribute to the smooth operation of the department and hotel.
- Performs other related and unrelated tasks as assigned by management.
Requirements:
- Familiarity with applicable franchise front desk standards and procedures or ability to quickly become familiar with applicable franchise standards and procedures.
- Knowledge of hotel interdepartmental relationships as well as all operations pertaining to front desk: Reservations, Guest Registration, Concierges Services, Bell Services, Telephone Services, Guest Accounting.
If interested, please contact Shayla Hall at 817-640-7712 or [email protected]